Friday, December 29, 2017

Guest Blog: Customer Service in Retail – Infographic https://t.co/ZZyyr1XF1k #customerservice https://t.co/G5szKBG1uY


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Thursday, December 28, 2017

An Exciting Year For Temkin Group Research https://t.co/TPemjOCBLP #customerexperience https://t.co/l1OmLTMCbX


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Tuesday, December 26, 2017

Amazing Business Radio: Eddie Yoon https://t.co/cDtIS1mB3c #customerservice https://t.co/e9INlQfncr


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Monday, December 25, 2017

5 Top Customer Service Articles For the Week of December 25, 2017 https://t.co/N3tLxFyeCC #customerservice


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Sunday, December 24, 2017

Let Humanity Glow (Video) https://t.co/Y6BqdodyYT #customerexperience


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Friday, December 22, 2017

Guest Blog: 5 Live Chat Statistics You Need to Know Now https://t.co/4pJxHRplE2 #customerservice https://t.co/vWWGICdTMx


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Customer Service + Marketing = Improved Customer Experience https://t.co/yWuirajSIT #cutomerservice https://t.co/LNWbOb2K0s


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Thursday, December 21, 2017

15 Customer Experience Trends for 2018 https://t.co/hifzN6i2xh #customerexperience https://t.co/lvG1lAGgBP


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Wednesday, December 20, 2017

Strike One and You’re Out! Five Ways to Ensure Your Customer Service Is a Hit https://t.co/6GR9HpF5wP #customerservice https://t.co/mlfjh1c8uo


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Tuesday, December 19, 2017

Introducing The Year of Humanity (2018) https://t.co/ED8XcTthIC #customerexperience https://t.co/7lcvqcpeCc


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Amazing Business Radio: Jim Steinberg https://t.co/0eVtUv2aB2 #customerservice https://t.co/VyzIdELVAG


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Monday, December 18, 2017

CX ROI: Better Customer Experience = More Purchases https://t.co/XiHk2PEB5s #customerexperience https://t.co/le5nhwmS4D


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5 Top Customer Service Articles For the Week of December 18, 2017 https://t.co/Rb1RhsKa5t #customerservice


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Friday, December 15, 2017

Guest Blog: Voice of the Customer Begins with Voice of the Employee https://t.co/v1JT1Jhfrb #customerservice


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Advice from FlexJobs: The Ins and Outs of Remote Work https://t.co/M9x9eBilpx #cutomerservice https://t.co/UwbtGu8Z4u


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Wednesday, December 13, 2017

Young Employees Are Most Impacted By Purposeful Leaders https://t.co/LEl7keItg5 #customerexperience https://t.co/frnqlFlZ9e


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Tuesday, December 12, 2017

Amazing Business Radio: Shannon Bell https://t.co/X42B8XDtD5 #customerservice https://t.co/bzjMhBFugE


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Monday, December 11, 2017

5 Top Customer Service Articles For the Week of December 11, 2017 https://t.co/Qm5i6Hexu3 #customerservice


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Tech Vendors: Good CX Correlates to Referenceable B2B Clients https://t.co/wkvlTkDwP8 #customerexperience https://t.co/68WuGq9oki


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Friday, December 8, 2017

Guest Blog: Want to Excel at Customer Service? Transform your Contact Centers into Customer Engagement Centers https://t.co/SxPIxFM1bP #customerservice https://t.co/g8tgH5ctxr


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Flexible Working is a Win-Win for Employees and Companies Alike https://t.co/2kEHqL06Lb #cutomerservice https://t.co/SfsgGrGQkb


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Thursday, December 7, 2017

Release Notes: November https://t.co/Ac0fl3qEhg #cutomerservice https://t.co/r0JPUevobR


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Wednesday, December 6, 2017

How to Deliver Better Customer Service During the Busy Holiday Season https://t.co/828BDAOKfM #customerservice https://t.co/8s2YkeOgNH


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Report: The State of CX Metrics, 2017 https://t.co/RgK3XCvTmx #customerexperience https://t.co/isSq3rzWcl


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Tuesday, December 5, 2017

Amazing Business Radio: Terry Cain & Steve Church https://t.co/iTmOjPmMRS #customerservice https://t.co/F2suwEtWSr


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Monday, December 4, 2017

Collage of Great Customer Experience Infographics https://t.co/UMACxLjcNr #customerexperience https://t.co/AQI2aHZTjX


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5 Top Customer Service Articles For the Week of December 3, 2017 https://t.co/5hLJwfbbOE #customerservice


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Friday, December 1, 2017

Guest Blog: Customer Communication: Bots are Nice, But Humans are Better https://t.co/DbBCoD8HIk #customerservice


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7 Customer-First Companies to Shop With This Season https://t.co/rHNfV6WtgH #cutomerservice https://t.co/HKi9yKotw3


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Wednesday, November 29, 2017

It’s Showtime! https://t.co/qO1B4FKqe1 #customerservice https://t.co/YBjex4ML7j


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Tuesday, November 28, 2017

My First Experience At Amazon Books https://t.co/q5vtPdh0uQ #customerexperience https://t.co/lSSMG3Na31


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Amazing Business Radio: Jeff Nicholson https://t.co/aq4WRC03Dv #customerservice https://t.co/3Nx0reg6im


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Monday, November 27, 2017

5 Top Customer Service Articles For the Week of November 27, 2017 https://t.co/ZYqzxON06r #customerservice


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Friday, November 24, 2017

Do Companies Like Net Promoter Score? https://t.co/TZflfdhXR5 #customerexperience https://t.co/k09qIp7IoD


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Guest Blog: How to Use Social Media to Provide Great Customer Service https://t.co/7ahcSTTcuw #customerservice


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Thursday, November 23, 2017

Have A Thanksgiving Full Of Purpose & Meaning https://t.co/vEXDwomX3C #customerexperience https://t.co/BqfrktElBj


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Wednesday, November 22, 2017

How To Get More Customers To Take Your Surveys https://t.co/eMbfHIlFAN #customerservice https://t.co/jmdoqmT9zH


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Monday, November 20, 2017

5 Top Customer Service Articles For the Week of November 20, 2017 https://t.co/u6IYPwHFWN #customerservice


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Dataset: 2017 Temkin Loyalty Index, UK https://t.co/nAtgdYIbzw #customerexperience


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Friday, November 17, 2017

Guest Blog: Why Online Reviews Are Important for Customer Engagement https://t.co/pfluGCHEFZ #customerservice


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How to Snag — and Succeed at — a Remote Customer Service Job https://t.co/lyJH2IIwwB #cutomerservice https://t.co/7aTJSbLgZ6


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Wednesday, November 15, 2017

2017 Temkin Group CX Excellence Award Winners https://t.co/Q4HXumXumf #customerexperience https://t.co/W26rQWa3uc


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Don’t Be Ridiculous https://t.co/Rh0PfzVIJm #customerservice https://t.co/lQ7Q9GG3rw


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Monday, November 13, 2017

Report: 2017 Temkin Experience Ratings of Tech Vendors https://t.co/l7DsJX6Y8q #customerexperience https://t.co/IHwSd6AJtp


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5 Top Customer Service Articles For the Week of November 13, 2017 https://t.co/9cFv6OUrkm #customerservice


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Friday, November 10, 2017

Guest Blog: Live Chat Simplifies the Customer Journey https://t.co/og5HLzIjal #customerservice


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4 Pro Tips for Successful Holiday Email Campaigns (That Won’t Annoy Your Subscribers) https://t.co/Ih5cXALX4g… https://t.co/S1FOlryYp7


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Thursday, November 9, 2017

Emotional Responses to Tech Support Differs Across Age Groups https://t.co/zFOUvgZNdl #customerexperience https://t.co/WBe3YLr7Do


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Wednesday, November 8, 2017

Charging More for a Better Customer Service Experience https://t.co/3oh4hT3fB4 #customerservice https://t.co/QKufPYqIeM


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Tuesday, November 7, 2017

Amazing Business Radio: Steve Hockett https://t.co/dc7MiR1D2X #customerservice https://t.co/m4wDtW0jpj


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Monday, November 6, 2017

5 Top Customer Service Articles For the Week of November 6, 2017 https://t.co/uUT3xIxe08 #customerservice


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Friday, November 3, 2017

Five… https://t.co/7k9pH628hl #customerexperience https://t.co/Jk1zIfSinC


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Thursday, November 2, 2017

Guest Blog: How Your Competitors can Improve Your Customer Service https://t.co/yrHj3lzqv3 #customerservice


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Release Notes: October https://t.co/bm89AQD2CA #cutomerservice https://t.co/iDn9BbHZLx


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Wednesday, November 1, 2017

Customer Service Training: When you’re done… you’re not done! https://t.co/1ZFNCDcWYH #customerservice https://t.co/1yOgjvmrow


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Tuesday, October 31, 2017

Amazing Business Radio: Josh Liebman https://t.co/m8koxAMBoe #customerservice https://t.co/7GchVmxBHz


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Monday, October 30, 2017

What Happens… https://t.co/H939jtOmgx #customerexperience https://t.co/zLraH0nHE0


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5 Top Customer Service Articles For the Week of October 30 2017 https://t.co/JXAQkJPVsp #customerservice


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Friday, October 27, 2017

Guest Blog: Empathy – What Your Customer Service Strategy Is Missing https://t.co/AwurQ1MIo1 #customerservice


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7 Quick-and-Dirty Tips to Boost Holiday Sales https://t.co/6gc9Tl4wX1 #cutomerservice https://t.co/ZMGLPMxrL2


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Wednesday, October 25, 2017

Customer Service Tip: The Power of Observation https://t.co/629v5xc9BQ #customerservice https://t.co/284BZnNy7H


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Tuesday, October 24, 2017

… https://t.co/iiU7ho8kpH #customerexperience https://t.co/B6KBV43Ozc


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Amazing Business Radio: Mikhail Naumov https://t.co/Tnp3WRzWcN #customerservice https://t.co/FIsz1qEPjA


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Monday, October 23, 2017

5 Top Customer Service Articles for the Week of October 23, 2017 https://t.co/cmndV9WWnv #customerservice


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Friday, October 20, 2017

Guest Blog: Assistive AI for Real Work https://t.co/LP3z3R1iYA #customerservice


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How (and Why) You Should Respond to Positive Online Reviews https://t.co/xuv2DfTmZq #cutomerservice https://t.co/UPar78qiWc


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Wednesday, October 18, 2017

Net… https://t.co/66IeXy0VEJ #customerexperience


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When Customer Service Creates Customer Validation https://t.co/SwYqdasWtD #customerservice https://t.co/nkjbIE1vdb


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Tuesday, October 17, 2017

Amazing Business Radio: James Dodkins https://t.co/bQfDmr8aRi #customerservice https://t.co/7wTuGDsuHw


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Monday, October 16, 2017

5 Top Customer Service Articles for the Week of October 16, 2017 https://t.co/uKJVfWAPdz #customerservice


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Friday, October 13, 2017

Guest Post: The Future of Customer Loyalty Mimics the Past – Customer Centricity Says It All https://t.co/jSlIdVbfKf #customerservice


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How to Write Conclusions That Don’t Suck https://t.co/eUZcecVGG0 #cutomerservice https://t.co/sPGipb1Ua2


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Wednesday, October 11, 2017

Invent Your Vocabulary to Emphasize Who You Are https://t.co/53hdnwl2WM #customerservice https://t.co/Ug5fAfhoxc


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Tuesday, October 10, 2017

CX Design… https://t.co/2doUpFhsW9 #customerexperience https://t.co/XJcT959gVY


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Amazing Business Radio: Daniel Burrus https://t.co/BP6bX6NznP #customerservice https://t.co/q3JvwLewt0


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Monday, October 9, 2017

5 Top Customer Service Articles for the Week of October 9, 2017 https://t.co/YHU6l6rW3S #customerservice


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Friday, October 6, 2017

Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations https://t.co/Toy4OJ45VP #customerservice https://t.co/csOJGSXpu4


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Delivering Amazing Customer Service While Drinking Through a Fire Hose https://t.co/GxJUJ99Vex #cutomerservice https://t.co/U63VpsCokA


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Tuesday, October 3, 2017

Amazing Business Radio: Doug Bell https://t.co/5Inn82VqYZ #customerservice https://t.co/jk5Limka8t


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Monday, October 2, 2017

5 Top Customer Service Articles for the Week of October 2, 2017 https://t.co/mA3iJ4tYtO #customerservice


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Friday, September 29, 2017

Last year 67% of customers hung up the phone out of frustration they could not talk to a real person. https://t.co/HiT1rYD3fX #CustServ


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Guest Blog: The Science of Business https://t.co/drJtSzNWR2 #customerservice


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Thursday, September 28, 2017

It is 6-7 times more expensive to acquire a new customer than to keep a current one. Take care of your customers - https://t.co/dvrNK52FWA


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Let’s Bring This Show on the Road: 9 Tips for Working While You Travel https://t.co/KTGgNiDmfU #cutomerservice https://t.co/cn4QFqJe5R


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Wednesday, September 27, 2017

Your Brand is Only as Strong as Your Weakest Link https://t.co/uqZDCqNZS2 #customerservice https://t.co/OlFXTFwv1o


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Monday, September 25, 2017

5 Top Customer Service Articles for the Week of September 25, 2017 https://t.co/KblFLMNcVG #customerservice


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Friday, September 22, 2017

Guest Blog: An Unlikely Business Makeover https://t.co/IXi1gRf4hb #customerservice https://t.co/3wINVLpdlA


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The Truth About AI in Customer Service https://t.co/KR45BCtW62 #cutomerservice https://t.co/JzegSw4U8m


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Wednesday, September 20, 2017

What Makes Good Customer Service https://t.co/tjQjGZ4bUt #customerservice https://t.co/f4wHoj9sSE


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Tuesday, September 19, 2017

Amazing Business Radio: Judy Hoberman https://t.co/beO4z4irAm #customerservice https://t.co/aiajYUp6Mm


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Monday, September 18, 2017

5 Top Customer Service Articles for the Week of September 18, 2017 https://t.co/d8dvFCcHva #customerservice


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Friday, September 15, 2017

Guest Blog: How Does AI Marketing Help Drive Customer Engagement? https://t.co/nJ5GS731zE #customerservice


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How to Turn Negative Reviews Into New Customers https://t.co/I0c8PuG4vB #cutomerservice https://t.co/GIFwAv8Ush


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Wednesday, September 13, 2017

Simple Words and Phrases Can Enhance the Customer’s Experience https://t.co/Og5Ha6ZrmZ #customerservice https://t.co/FU5DbCKwru


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Monday, September 11, 2017

5 Top Customer Service Articles for the Week of September 11, 2017 https://t.co/VPejv2sZjV #customerservice


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Friday, September 8, 2017

Guest Blog: 5 Lessons I’ve Learned from Answering Support Tickets https://t.co/pdSczqVQZy #customerservice https://t.co/Vx4YOugUMP


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The Digital Nomad’s Toolkit for Staying Productive https://t.co/A6uURq2CYi #cutomerservice https://t.co/Ex3bbziCOi


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Wednesday, September 6, 2017

Big Mistake… Don’t Judge a Book Buy Its Cover https://t.co/tHVMS6OU5b #customerservice https://t.co/KoHIPHDEIU


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Tuesday, September 5, 2017

Amazing Business Radio: Matt Peterson https://t.co/5ttRwsLZ9l #customerservice https://t.co/LX12b5tREk


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Monday, September 4, 2017

5 Top Customer Service Articles for the Week of September 4, 2017 https://t.co/WbhA1mlSon #customerservice


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Saturday, September 2, 2017

Release Notes: August https://t.co/IPvooOjftf #cutomerservice https://t.co/yvB2zceSHp


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Friday, September 1, 2017

Guest Blog: Don’t Make Me Wait https://t.co/zbSjsYBVTr #customerservice https://t.co/rSsKXr7u1Y


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Listen While You Lead: 3 Unexpected Lessons for New Managers https://t.co/wGcs6wiUA9 #cutomerservice https://t.co/NLntWkiHkt


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Thursday, August 31, 2017

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups https://t.co/vX0CUPlM5P… https://t.co/lh8nHPVWvW


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Wednesday, August 30, 2017

The Power of a Personal Handwritten Note https://t.co/x5q6TWWC5k #customerservice https://t.co/YCm4ieClI7


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Why You Should Set Big Goals (Even If You Might Not Hit Them) https://t.co/bTWiMXBvVl #cutomerservice https://t.co/W3hzzTsLFO


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Tuesday, August 29, 2017

Amazing Business Radio: Nick Francis https://t.co/WuDBJbtl9J #customerservice https://t.co/kDDCyXZWL2


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Monday, August 28, 2017

5 Top Customer Service Articles for the Week of August 28, 2017 https://t.co/uP8vUS2DfD #customerservice


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Friday, August 25, 2017

Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service https://t.co/lhfp6mzhUX #customerservice


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Thursday, August 24, 2017

Why Data Integrity is Crucial in Customer Service https://t.co/g9X2Mx6vvr #cutomerservice https://t.co/7MnPqiNel1


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Wednesday, August 23, 2017

Pay Attention! Don’t Just Go Through the Motions! https://t.co/suS417Fx2R #customerservice https://t.co/r99AEFSFpE


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8 Cringeworthy Customer Service Stories https://t.co/GkxpJfxTu0 #cutomerservice https://t.co/I1RRvopS5y


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Monday, August 21, 2017

5 Top Customer Service Articles for the Week of August 21, 2017 https://t.co/JSPAjqGJQ1 #customerservice


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Friday, August 18, 2017

Guest Blog: How to Make your Survey Better than Nordstrom, Lowe’s, and Wal-Mart https://t.co/pjvF5kruva… https://t.co/RUb4ZS7R7g


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Wednesday, August 16, 2017

The Fish Is So Fresh It Hasn’t Even Thawed Out https://t.co/blqag29dbX #customerservice https://t.co/QvwqKdoZQg


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Monday, August 14, 2017

5 Top Customer Service Articles for the Week of August 14, 2017 https://t.co/9jldmQkIYa #customerservice


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Friday, August 11, 2017

Guest Blog: How to Get Customer Obsession to Start at the Top https://t.co/oOaYqtLnAV #customerservice


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Wednesday, August 9, 2017

3 Simple Automations That Free Your Support Team From Tedious Tasks https://t.co/IP8jcur0pT #cutomerservice https://t.co/AtWmCCeyrP


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Five Ways to Create the Customer-Focus Mindset https://t.co/L1Se2N9EXV #customerservice https://t.co/XXW0izxN9B


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Monday, August 7, 2017

5 Top Customer Service Articles for the Week of August 7, 2017 https://t.co/JWWFYfEaTr #customerservice


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Friday, August 4, 2017

Guest Blog: The Evolving Nature of Digital Customer Experience – Are You Ready for the Future?… https://t.co/zJdCnqisLq


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Wednesday, August 2, 2017

Which Customers Do You Want to Keep? https://t.co/dKluuCYQTc #customerservice https://t.co/mOP74RjntU


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Monday, July 31, 2017

5 Top Customer Service Articles for the Week of July 31, 2017 https://t.co/Rlee6Dk8Mm #customerservice


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… https://t.co/lIdmilmr5e #customerexperience https://t.co/8tpuQ6ADlX


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Friday, July 28, 2017

Guest Blog: Becoming a Blockbuster? https://t.co/bRAoRPcZw4 #customerservice


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Thursday, July 27, 2017

How Building a Community Can Supercharge Your Customer Service https://t.co/IIKFX9Lbh7 #cutomerservice https://t.co/6BBVKWkuCl


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Wednesday, July 26, 2017

Just Stop It! https://t.co/TIvOz4xXsi #customerservice https://t.co/jltkPN8rzC


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Tuesday, July 25, 2017

Design Your Knowledge Base Like a Product https://t.co/JUO7yx4Fao #cutomerservice https://t.co/PxgXIfEP7U


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Amazing Business Radio: Chase Clemons https://t.co/jwNUoP2iVG #customerservice https://t.co/15GgUShFET


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Monday, July 24, 2017

5 Top Customer Service Articles for the Week of July 24, 2017 https://t.co/oIjGhuWGqJ #customerservice


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Friday, July 21, 2017

Guest Blog: How to Hire Live Chat Agents Who Delight Your Customers https://t.co/JJZlpXctl5 #customerservice https://t.co/r9HcWuSYze


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Wednesday, July 19, 2017

How to Handle Conflict on Remote Teams https://t.co/gn1piEKonj #cutomerservice https://t.co/hWTDyytccs


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Do You Trust Your Customers? Do Your Customers Trust You? https://t.co/dTIPuarxDP #customerservice https://t.co/qHC2QNPrJX


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Tuesday, July 18, 2017

Building a Mission-Driven Brand: Q&A With Ryan Carson of Treehouse https://t.co/N2WES3sFbn #cutomerservice https://t.co/U4jH5HUkVC


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Amazing Business Radio: Mason Duchatschek https://t.co/DLBAXc6VfV #customerservice https://t.co/VoooC4Ez0T


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Monday, July 17, 2017

2017… https://t.co/Mi06j2ohoD #customerexperience https://t.co/mY7OhmdjCk


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5 Top Customer Service Articles For the Week of July 17, 2017 https://t.co/KTc2BE0768 #customerservice


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Friday, July 14, 2017

What I Learned About Customer Service While Working at A Bookstore https://t.co/cdlsQxDw6X #cutomerservice https://t.co/IMZ4vHSENu


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Guest Blog: Fake Reviews Destroy Customer Experience and Confidence https://t.co/97XluyMZqs #customerservice


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Thursday, July 13, 2017

So, You Think You Need a CRM? https://t.co/Bo4u1d0ljP #cutomerservice https://t.co/1jw2ZlIV6m


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Wednesday, July 12, 2017

Sometimes Customers Don’t Know the Right Questions to Ask https://t.co/64kH3D59Uy #customerservice https://t.co/PL2EijMl1E


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Tuesday, July 11, 2017

Diversity and Inclusion at Help Scout https://t.co/bxyOPBHuSg #cutomerservice https://t.co/HiUZw4pJkA


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Monday, July 10, 2017

Help Desk Tip: Speed Up Support with Simple Automations https://t.co/i38ED1jdA8 #cutomerservice https://t.co/LcjauC4tQh


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5 Top Customer Service Articles For the Week of July 10, 2017 https://t.co/A0AiSB4wXE #customerservice


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Friday, July 7, 2017

Guest Blog: Optimizing for Lifetime Value Over Transactional Customers https://t.co/n5jZGp3M06 #customerservice


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Thursday, July 6, 2017

Portrait of a Post: Illustrating the Help Scout Blog https://t.co/5IHVO0wx1b #cutomerservice https://t.co/79KiRieDDL


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Tuesday, July 4, 2017

Amazing Business Radio: Laura Baxter https://t.co/0EjV6w12Gj #customerservice https://t.co/tIdgGZIW3Y


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Monday, July 3, 2017

5 Top Customer Service Articles For the Week of July 3, 2017 https://t.co/toWr6YGR0s #customerservice


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Friday, June 30, 2017

5 Benefits of Integrating HubSpot + Help Scout https://t.co/DgSLbMXzh7 #cutomerservice https://t.co/8DsjvU514L


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Guest Blog: Technology Trends That Will Govern the CX Landscape https://t.co/oo8yFTziSF #customerservice


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Thursday, June 29, 2017

How to Apologize: 5 Elements of a Successful ‘I’m Sorry’ https://t.co/ZcpxrzU1nu #cutomerservice https://t.co/Ugx3MCfXM2


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Wednesday, June 28, 2017

… https://t.co/mlPZ4PhLPi #customerexperience https://t.co/fUOXkLSYWP


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Tuesday, June 27, 2017

Is Customer Satisfaction the Wrong Goal? https://t.co/TRZF0wSPzZ #cutomerservice https://t.co/1hj0Looxhr


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Amazing Business Radio: Blake Morgan https://t.co/kNBpmM8fVF #customerservice https://t.co/Ock1nBaNQH


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Monday, June 26, 2017

5 Top Customer Service Articles For the Week of June 26, 2017 https://t.co/8Ag6JkW4lE #customerservice


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Friday, June 23, 2017

Guest Blog: Proactively Engaging with Website Visitors https://t.co/1lQuUYsAXW #customerservice


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Thursday, June 22, 2017

Building Lifetime Customers: Q&A with Holly Liu of Kabam https://t.co/CKI7nkg08m #cutomerservice https://t.co/PQ2aGFrdDG


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Wednesday, June 21, 2017

Complimentary Should Mean Free https://t.co/SbxM7yxYi8 #customerservice https://t.co/eqzZsTCdNh


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Tuesday, June 20, 2017

5 Habits to Rethink When You Become a Support Manager https://t.co/t5Ng9vYcXo #cutomerservice https://t.co/FMefJYqILY


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Amazing Business Radio: John Hall https://t.co/NyfaMxxSjD #customerservice https://t.co/NY81FAdr1L


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